Frequently asked questions

StitchPilot.ai is an AI-powered embroidery platform with three tools: Image to Embroidery (digitizing), Embroidery to Image (rendering), and an Embroidery Viewer. Convert artwork to machine-ready embroidery files, render stitch previews, and share designs for client review — all in the browser.

No. StitchPilot.ai runs entirely in the browser. Upload your files, process them, and download the results — no desktop software, plugins, or app installs required.

Yes, the platform works on mobile browsers. For detailed work like reviewing stitch paths or comparing design options, a larger screen is more comfortable, but all features are accessible on mobile.

Yes. Files generated through StitchPilot.ai are yours to use commercially. You retain full rights to the embroidery output files you create using our service.

Refunds may be requested within 7 days of purchase when you provide a clear product quality issue for review. If no specific quality issue is provided, refunds are not supported. See our refund policy for full details.

You can cancel your subscription at any time from your account settings. Your access continues until the end of the current billing period. Cancellation stops future charges; it does not trigger a refund of the current period.

StitchPilot.ai supports DST (Tajima), PES (Brother), JEF (Janome), VP3 (Husqvarna Viking / Pfaff), and several other common embroidery formats for upload, viewing, and export.

You can upload PNG, JPEG, and SVG files for Image to Embroidery conversion. SVG and high-resolution PNG files (300 dpi or higher) produce the best digitizing results. Photos and complex gradients are not well-suited for embroidery digitizing.

The digitizing process analyzes color regions and may add underlay colors or split similar colors into separate thread passes. You can reduce the color count by simplifying your source image before uploading — fewer distinct colors in the artwork leads to fewer thread colors in the output.